Seventeen sets of classroom-style training materials below offer useful skills to both caregivers and managers for reducing the incidence of abuse and neglect. Each training includes a Facilitator Guide complete with training material, tips and activities. The Participant Guides include the training material, without the instructions. A brief PowerPoint presentation serves as a focal point for your training. All trainings can be completed within 45 minutes to 1.5 hours.

KEYS TO PROFESSIONAL CAREGIVING
Intended Audience:  Direct Caregivers

Dementia and Alzheimer’s Disease: The Basics (formerly known as The Facts About Dementia and Other Related Conditions)
Learn the basics about dementia and Alzheimer’s disease and how to apply this knowledge to residents’ care.
Facilitator Guide  Participant Guide  PPT

Fear of Retaliation
Fear of retaliation is a reality for people who must rely on others to meet their needs.
Facilitator Guide  Participant Guide   PPT
Video Scripts
  - Richard
  - Cathleen
  - Barbara
Videos
Richard  Cathleen  Barbara  (.wmv files, use Windows Media Player)
Richard  Cathleen  Barbara  (.mp4 files, use Quick Time Player)

T. E.A.M. Talk:  Communicating with Style
Caregivers identify their preferred communication style and improve communication with others.
Facilitator Guide  Participant Guide  PPT
Team Talk Cards 1  Team Talk Cards 2

Assertiveness Training:  Let Your Voice Be Heard!
Caregivers learn to communicate in an assertive way, rather than passive or aggressive.
Facilitator Guide  Participant Guide  PPT
Passive Clip  Aggressive Clip  Assertive Clip  (.wmv files, use Windows Media Player)
Passive Clip  Aggressive Clip  Assertive Clip  (.mp4 files, use Quick Time Player)

If the videos are not playable using the .wmv files or you use a Mac computer, please use the .mp4 files. These files require Quick Time (which can be installed on Macs or PCs). A free download is available from Apple at http://www.apple.com/quicktime/download/

Professional Boundaries for Caregivers
Observing professional boundaries ensure that caregivers stay in the zone of helpfulness, neither over- or under-involved with those in their care.
Facilitator Guide  Participant Guide  PPT

5 Steps to Professional Success
A guide to professionalism in the workplace for caregivers.
Facilitator Guide  Participant Guide  PPT

Standard Precautions
This one-hour module focuses on hand hygiene and is a required or suggested continuing education topic for most DQA-regulated facilities.
Facilitator Guide  Participant Guide  PPT

Honoring Resident Rights
This one-hour continuing education module applies to resident rights across a wide variety of providers.
Facilitator Guide  Participant Guide  PPT  Handout

Fire Safety and Emergency Procedures
This one-hour module reviews fire extinguisher use and emergency procedures.  It is an appropriate continuing education topic for most DQA-regulated providers. 
Facilitator Guide  Participant Guide  PPT

SUPPORTING THE PROFESSIONAL CAREGIVER
Intended Audience:  Supervisors And Managers

Coaching T.E.A.M. Talk:  Communicating with Style
Supervisors learn to coach improved communication among co-workers, other managers, residents and their family members.
Facilitator Guide  Participant Guide  PPT
TEAM Talk Cards 1  TEAM Talk Cards 2

Providing Effective Feedback
Learn to mentor staff and improve performance by providing feedback that clearly communicates goals and responsibilities while supporting each caregiver.
Facilitator Guide  Participant Guide  PPT
Passive Clip  Aggressive Clip  Assertive Clip (.wmv files, use Windows Media Player)

Coaching Professional Boundaries for Caregivers
Supervisors learn skills to help caregivers stay “in bounds.”
Facilitator Guide  Participant Guide  PPT

Preventing Medication Diversion
Increase awareness of medication diversion and learn ways to safeguard medications.
Facilitator Guide  Participant Guide  PPT

RESPONDING TO CHALLENGING SITUATIONS
Intended Audience: Caregivers, Supervisors and Managers

Compassionate Care and Communication Techniques (formerly known as Meeting the Emotional Needs of Residents)
Increase feelings of emotional safety among people living with dementia and learn to apply communication techniques for more successful interactions.
Facilitator Guide  Participant Guide  PPT

Managing Crisis Situations in Dementia Care
Learn to identify behaviors that may lead to crisis situations and create responses based on needs of the resident.
Facilitator Guide  Participant Guide  PPT

Responding to Challenging Situations
Recognize common challenging behaviors and learn techniques to provide person-centered responses to meet the unique needs of people living with dementia.
Facilitator Guide  Participant Guide  PPT  Handout

Stress Reduction and Relaxation Techniques
We all respond more appropriately in stressful situations when we learn how to relax!
Facilitator Guide  Participant Guide  PPT

Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact UW Oshkosh CCDET at caregiver@uwosh.edu

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